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Review Reminder
How to set up the Review Reminder in the Trust theme for OpenCart 3: delay after order, statuses, cron, custom email, mailing log.
Reviews sell better than any description, but customers rarely write them on their own. A few days after an order is completed, the module automatically sends the customer an email (and an SMS if SMS Notify is connected) asking them to review the purchased product, with a link to its page.
Open Octemplates → Modules → Product Review Reminder.
Cron is required. The mailing is started by the hosting task scheduler. Without it no reminders are sent.
Settings
- Status — turns the module off. The other fields appear only when the module is enabled.
- Days After Order — how many days after the order is completed to send the reminder. Leave a margin for delivery: the customer should have time to receive and try the product.
- Order Statuses — which statuses trigger the email. Choose at least one, usually "Complete".
- Cron Request Password — protects the cron address from outsiders, at least 5 characters.
- Cron Tasks — copy the command and add it to the hosting task scheduler, to run once a day. The "Run the mailing now" button starts the mailing manually.
Tip. 5–10 days after the order is completed is a good start. For products that reveal themselves quickly (accessories, cosmetics) it can be less; for electronics — more.
Customer email
On the "Email Templates" tab turn the switch on and fill in the subject and body for every store language. While the custom template is off, a standard email is sent. You can insert shortcodes into the subject and text (click a shortcode to insert it):
| Shortcode | Replaced with |
|---|---|
[customer_name] | Customer name |
[order_id] | Order ID |
[products] | Products from the order |
[review_link] | Review link (to the product page) |
[store] | Store name |
Statistics
The "Statistics" tab is the log of sent reminders.
- Order ID — a link to the order in the admin;
- Email — the customer's name and email (a link to the customer card);
- Telephone and Sent Date;
- Status — "Sent" if delivered, or "Error" with the reason: invalid email, email matches the store email, no phone given, email or SMS not sent.
How it works
Order completed
The order moves to one of the selected statuses.
The set number of days passes
When cron runs, the module finds such orders and prepares reminders.
The customer gets an email
It lists the ordered products and links to the product page where a review can be left. If SMS is connected and a phone is given, an SMS with the "Review reminder" template is sent as well.